Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers how to reach the team behind Best Online Casinos USA and what you can expect once you do.
Ways to Reach Our Team
Email is the best way to contact us. We read every message that comes in and try to reply within a couple of working days. Send your note to [email protected] and let us know briefly what it's about so we can get it to the right person quickly.
We don't offer live chat or phone support on this site — that's a feature of the casinos we review, not of us. If you need help with a specific account, deposit, withdrawal or bonus, that has to go through the casino's own customer support channel, not through us.
What We Can and Can't Help With
Because we're an independent comparison site and not a casino operator, there's a limit to what we can do. Here's a quick guide to keep expectations realistic:
- Content questions — Ask us about anything unclear in our reviews, how we rank casino sites, or how our ratings work.
- Corrections — If a bonus term, licensing detail or payment method we've listed looks out of date, tell us. Offers and terms at real casino online brands change often, and we rely on reader input to help keep pages accurate.
- Suggestions — Want us to look at a particular casino, game type or state's rules? Let us know.
- Partnership enquiries — If you represent a licensed operator and want to discuss coverage, introduce yourself and explain what you're proposing.
- Account or payment issues — These need to go directly to the casino in question. We can't access, reset, or intervene in anyone's individual casino account.
- Gambling concerns — If gambling has stopped being fun or is affecting your finances or wellbeing, say so in your message and we'll point you toward responsible gambling resources, or reach out directly to the National Problem Gambling Helpline or your state's gambling support service.
Why Independent Feedback Matters Here
Our rankings of the best online casinos are built from publicly available information about licensing, bonus terms, payment options and player feedback. Some of the casinos we cover pay us a commission when a reader signs up through our site, but that arrangement never decides which brands appear or how they're rated — a reader flagging an outdated bonus term or a licensing change carries more weight than any commercial relationship. If you've read one of our pages and something didn't match your own experience with a casino site, we'd rather know about it.
A Note on Responsible Gambling
We're not a support service, and nothing on this site is a substitute for professional help. If you or someone close to you is struggling with gambling, most licensed US casinos offer self-exclusion tools and deposit or time limits you can set directly in your account. National organizations such as the National Council on Problem Gambling also offer confidential support. Reaching out to us won't replace that help, but if you mention a concern in your message, we'll do our best to point you toward the right resource.
For readers outside the US, or looking at options beyond state-regulated sites, our page on trusted non GamStop casinos UK covers a different market entirely — worth a look if that's what you're after, though it sits outside the scope of this US-focused site.
Before You Write In
A few things that help us help you faster:
- Mention which page or casino your message relates to, if applicable.
- Keep account numbers, passwords or other sensitive details out of your email — send those only to the casino itself, never to us.
- If you're reporting an error, include what you saw and, where possible, where you saw it.
- Allow a couple of working days for a reply before following up.
We read every message that comes through, and a real person replies — not an automated response. Thanks for taking the time to get in touch.